Official Documents Updated: 1 January 2026

ITrust88 Terms & Conditions – Complete Guide to Malaysia Platform Rules

This document contains all the rules and conditions governing the use of the platform iTrust88. Please read carefully before registering or using any of our services. By creating an account, you are deemed to have understood and agreed to all terms set out below.

Important Note: These Terms & Conditions constitute a legally binding agreement between you ("Member") and iTrust88. Any use of our platform – including browsing, registering, depositing funds, or playing – constitutes full acceptance of all terms contained in this document. The most recent version of the Terms & Conditions is the version in effect on the date you access the iTrust88 platform.

01

Acceptance of Platform Terms & Usage

By accessing or using the platform iTrust88 (website, mobile app, or any related service), you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, and all applicable game-specific rules.

If you do not agree with any part of this document, you are not permitted to use the platform iTrust88. It is your responsibility to review these Terms & Conditions periodically, as they may be amended at any time with reasonable notice to members.

Platform iTrust88 offers sports betting services (Malaysia Super League, EPL, badminton, e-sports, and more), online casino games (slots, baccarat, blackjack, roulette), and Live Casino with real dealers. All these services are subject to the Terms & Conditions set out in this document.

02

Member Eligibility

To be eligible to register and use the platform iTrust88, you must meet all of the following requirements:

  • Aged 18 years of age or older at the time of registration. iTrust88 strictly prohibits participation by underage individuals.
  • Not currently blocked or prohibited from using online betting services by any regulatory body or legal tribunal.
  • Sign Up one account only per individual. Registering multiple accounts using the same name, phone number, email, or bank account is strictly prohibited.
  • Providing accurate, complete, and up-to-date personal information during registration and at any time upon request by iTrust88.
  • Acting on your own behalf and not as a representative or agent of any third party.

Warning: iTrust88 reserves the right to verify the identity and age of any member at any time. Failure to provide the requested verification documents within 7 days may result in the account being temporarily suspended or permanently closed.

03

Registration & Account Security

The registration process at iTrust88 is free and can be completed in under 5 minutes. During registration, you will be required to provide your full name (as per your identification card), an active Malaysian phone number, a valid email address, and a secure password.

You are solely responsible for:

  • Keeping your account username and password confidential.
  • All activity that occurs within your account, whether or not carried out with your knowledge.
  • Notifying iTrust88 immediately if you suspect any unauthorised access to your account.
  • Not sharing your login credentials with any other party.

iTrust88 shall not be liable for any losses arising from unauthorised account access resulting from a member's negligence in safeguarding their login credentials.

04

Deposits, Withdrawals & Financial Transactions

Platform iTrust88 accepts a wide range of popular payment methods in Malaysia for the convenience of our members. All financial transactions are processed in Malaysian Ringgit (MYR).

Accepted Deposit Methods:

  • Touch 'n Go eWallet
  • DuitNow (Instant Transfer)
  • GrabPay
  • Boost eWallet
  • ShopeePay
  • FPX Internet Banking – Maybank2u, CIMB Clicks, and other major Malaysian banks
Transaction Type Minimum (RM) Daily Maximum (MYR) Processing Time
Deposit RM 20 RM 50,000 Instant – 5 minutes
Standard Withdrawal RM 50 RM 30,000 5 – 30 minutes
VIP Withdrawal RM 50 RM 100,000 5 – 15 minutes

Withdrawals can only be processed to an account that is under the same member's name as registered. iTrust88 reserves the right to decline or hold withdrawals for the purpose of identity verification or investigation of suspicious activity.

Your first withdrawal may require identity verification (KYC). This process is typically completed within 24 business hours and only needs to be done once.

05

Bonus & Promotion Terms

iTrust88 offers a variety of bonuses and promotions from time to time for Malaysian members. All bonuses are subject to the rollover requirements (wagering requirements) specified in each promotional offer.

General terms applicable to all bonus at iTrust88:

  • Each member is entitled to claim each type of bonus one time only unless otherwise stated in the relevant promotional terms.
  • Welcome bonus is for first deposit by new members only. Subsequent deposits are not eligible for the same bonus.
  • Rollover requirements are typically between 5x to 20x total bonus amount received, depending on the bonus type and games played.
  • Bets on certain games may does not count fully towards the rollover requirement. Please review each promotion's terms for the list of eligible games.
  • Bonuses may not be withdrawn as cash until the rollover requirement has been fully met.
  • iTrust88 reserves the right to void any bonus obtained through improper means, fraud, or promotion abuse.
  • All bonuses have a expiry date as stated in the promotional terms. Unused bonuses that expire before their expiry date will be automatically forfeited.

Using multiple accounts to claim bonuses, or any deliberate exploitation of promotions, is a serious breach of iTrust88 Terms & Conditions. This may result in the cancellation of all bonuses, account suspension, and freezing of any existing balance.

06

General Betting Rules

All bets placed on the platform iTrust88 are final and cannot be reversed once confirmed by the system, except in specific cases outlined in the relevant game rules.

  • Sports Betting: For football, badminton, e-sports, and other sports, iTrust88 using real-time updated odds. The odds displayed at the time of bet confirmation are the odds that will be used to calculate winnings.
  • Live Betting: Bets placed during a live match are subject to rapidly changing odds. iTrust88 is not liable for technical delays that result in bets being accepted at odds different from those expected.
  • Match Cancellation: If a match is cancelled, postponed, or not completed within the stipulated timeframe, all bets will be fully refunded to the member's account.
  • System Error: In the event of a technical or system error during a bet, iTrust88 reserves the right to void the bet in question and return the staked amount to the member.
  • Maximum Payout: Maximum payout limits apply to each bet type. Please refer to the specific game terms for more details.
07

Prohibited Conduct

Member iTrust88 are strictly prohibited from engaging in any of the following activities:

  • Registering more than one account, whether under your own name or someone else's.
  • Using automated software, bots, or any other technical means to gain an unfair advantage.
  • Exploiting any vulnerabilities or bugs in the system for personal gain.
  • Transferring funds between member accounts without valid authorisation.
  • Any form of money laundering through the platform.
  • Attempting to deceive or falsify identity during the verification process.
  • Rude behaviour, threats, or harassment directed at support staff iTrust88.
  • Sharing account credentials with third parties for the purpose of syndicate or group betting.

Violation of any of the above prohibitions may result in immediate account closure, freezing of all balances (including winnings), and where necessary, legal action.

08

Responsible Gaming

iTrust88 is committed to responsible gaming and the wellbeing of our members. Betting should be a form of entertainment — not a source of stress or financial hardship.

We provide the following tools to help members play responsibly:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
  • Loss Limit: Set a maximum loss limit for a specified period of time.
  • Temporary Break: Suspend your account for 24 hours, 7 days, 30 days, or 90 days based on your needs.
  • Self-Exclusion: Permanently close your account if you feel that betting has become a problem.
  • Reality Check: Set an automatic time reminder to notify you of how long you have been in a single gaming session.

If you or someone you know is experiencing gambling-related issues, please contact the support team at iTrust88 or visit the Responsible Gaming us for further information and support resources.

09

Account Suspension & Closure

iTrust88 reserves the right to suspend or close any member's account at any time for the following reasons:

  • Violation of any Terms & Conditions set out in this document.
  • Failure to submit the requested identity verification documents within the stipulated timeframe.
  • False or misleading registration information.
  • Suspicious activity related to money laundering or fraud.
  • Request from the relevant authorities.
  • Accounts that have been inactive for more than 12 consecutive months (inactive accounts may be subject to a monthly administrative fee as stated in the notice to members).

Should an account be closed at the member's request, all valid balances (after deducting any bonuses that have not yet met the rollover requirement) will be returned to the member within 3–5 working days.

10

Platform Liability Limits

Platform iTrust88 is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly 24/7, there are certain circumstances beyond our control.

iTrust88 is not liable for:

  • Service disruptions caused by scheduled or unscheduled system maintenance.
  • Losses arising from internet connectivity issues on the member's end.
  • Delays or failures in transaction processing caused by third parties (such as banks or payment processors).
  • Loss of data caused by events beyond reasonable control (force majeure).
  • Any financial decisions made by members based on information obtained from this platform.

In the rare event of a technical error affecting game outcomes, iTrust88 reserves the right to void the round in question and refund the bets of all players involved.

11

Privacy & Data Usage Policy

Collection and use of members' personal information iTrust88 is subject to our separate Privacy Policy, which forms part of the agreement between you and iTrust88. Please read Privacy Policy us to learn more about how we collect, use, and protect your personal data.

In brief, iTrust88 uses your personal data to:

  • Verifying member identity and eligibility.
  • Processing deposits, withdrawals, and other financial transactions.
  • Providing effective customer support services.
  • Detecting and preventing fraud and unlawful activity.
  • Sending relevant promotional information and updates (you may unsubscribe at any time).

iTrust88 will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

12

Amendments to Terms & Conditions

iTrust88 reserves the right to modify, amend, or update these Terms & Conditions at any time. Amendments take effect immediately upon publication on our website, unless otherwise stated.

How we notify you of amendments:

  • An in-platform notification upon your next login.
  • Email to the registered address (for material amendments).
  • Updating the "Last Updated" date at the top of this document.

Continued use of the platform iTrust88 following the publication of any amendment constitutes your acceptance of those changes. If you disagree with the amendments made, please discontinue use of the platform and contact us to close your account.

For any enquiries regarding these Terms & Conditions, please contact our support team via live chat or email at support@itrust88.click.

ITrust88's Commitment to Malaysian Players

While our terms & conditions document may seem lengthy, our commitment to you is simple and straightforward.

100% Secure Transactions
All deposits and withdrawals are protected with 256-bit SSL encryption. Your financial data is never stored in plain text within our systems.
Fast Withdrawal 5–30 Minutes
Your winnings are processed quickly – most withdrawals are completed within 30 minutes to your Malaysian eWallet or bank account.
Transparent Odds & Results
All games use independently certified RNG. Live Casino features real dealers you can watch in real time.
24/7 Support in Bahasa Malaysia
Need help? iTrust88's support team is available 24/7. Chat with us in Bahasa Malaysia, English, or Mandarin.
Responsible Gaming
Deposit limits, loss limits, temporary breaks, and self-exclusion — all control tools are available free of charge to help you play safely.
Clear & Fair Terms
Fair rollover requirements, realistic bonus expiry dates, and a transparent complaints process — we don't believe in hiding the important stuff in fine print.

FAQ – iTrust88 Terms & Conditions

Simple explanations to the most frequently asked questions about iTrust88's rules.

No. The one-account-per-person policy at iTrust88 is based on individual identity, not merely on phone number or email address. Each individual, sharing the same full name and identification number, is only eligible to hold one account only. Opening multiple accounts is a serious violation that may result in the closure of all associated accounts and freezing of balances.

If you choose to close your iTrust88 account, all valid cash balances (real money that has met the rollover requirements of any active bonus) will be returned to you via your preferred payment method within 3–5 business days. Any bonus balance that has not met the rollover requirements will be forfeited. Please contact our customer support team to initiate the account closure process.

The rollover (or turnover) requirement is the total amount you need to wager before a bonus can be converted into withdrawable cash. For example, if you receive a bonus of RM100 with a 10x rollover requirement, you must place a total of RM1,000 in bets (RM100 × 10) before that bonus becomes eligible for withdrawal. Different games may contribute at different rates — typically, slots contribute 100% while baccarat/roulette contribute 10–20%.

iTrust88 does not charge any processing fees on standard withdrawals. However, your payment provider or bank may impose their own charges depending on their policies. Withdrawals to Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX are generally free of charge on iTrust88's end. Members will be given adequate notice of any changes to this policy.

We take every complaint seriously. iTrust88's complaints process is as follows: (1) Contact our support team via live chat or email at support@itrust88.click. (2) Describe the issue clearly and include your account details along with any relevant supporting evidence. (3) Our team will review your case within 24–48 working hours. (4) A response and resolution will be communicated to you via email or live chat. We are committed to resolving every complaint fairly and in a timely manner.

Read the Terms & Conditions? Join iTrust88 Today

We believe in transparency. Now that you understand our rules, join over 500,000 Malaysian players who play with confidence and peace of mind at iTrust88. Register for free and claim your welcome bonus of up to RM500.

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