ITrust88 Privacy Policy – Personal Data Protection for Malaysian Players

iTrust88 collects personal information from you in a number of different situations throughout your use of our platform. This includes information you provide directly, as well as information collected automatically while you use our services.

iTrust88 only uses your personal data for legitimate and relevant purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

Primary purposes of data use:

• Account Management: Creating, verifying, and maintaining your member account on the platform iTrust88.
• Transaction Processing: To process your deposits (minimum RM20) and withdrawal of winnings via your preferred Malaysian payment method.
• Identity Verification (KYC): To verify that you meet the age requirement (18 and above) and confirm your real identity in order to prevent fraud.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account usage, and other suspicious activities.
• Legal Compliance: To fulfil legal obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) and other relevant legislation.
• Service Improvement: Analysing usage patterns to improve the user experience on the platform iTrust88.
• Communications: Sending important information regarding your account, transactions, security updates and — with your consent — the latest promotional offers.
• Customer Support: To help resolve complaints, queries, and technical issues more efficiently and effectively.

iTrust88 invests heavily in cutting-edge security infrastructure to protect the personal data of all our members. The following are the key security measures we have implemented:

• 256-bit SSL Encryption: All data transmitted between your browser and the servers of iTrust88 encrypted using the same 256-bit SSL/TLS technology employed by major banking institutions.
• Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted using AES-256 algorithms.
• Strict Access Controls: Only staff granted specific authorisation and bound by a non-disclosure agreement (NDA) may access members' personal data.
• 24/7 Monitoring: An automated monitoring system runs around the clock to detect and respond to any suspicious activity or intrusion attempts.
• Two-Factor Authentication (2FA): Available to member accounts wishing to add an extra layer of security.
• Regular Security Audits: Platform iTrust88 undergo regular penetration testing and security audits conducted by independent cybersecurity firms.

Data Retention Period: Your personal data is retained for as long as your account is active and for the period required by law following account closure (typically 7 years for financial records under Malaysia's anti-money laundering requirements).

iTrust88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share data with specific parties in order to provide services to you:

• Payment Processors: Information required to process your transactions will be shared with licensed payment processors such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and the FPX network (Maybank2u, CIMB Clicks). These processors are subject to their own privacy policies and security standards.
• Game Software Providers: Technical data required for game operations (for example, for live baccarat or slots) may be shared with licensed game software providers such as Evolution Gaming and Pragmatic Play.
• Identity Verification Providers: During the KYC process, your identity documents may be verified through a compliant third-party verification service.
• Regulatory Body: iTrust88 will share information with Malaysian authorities if required by a court order, warrant, or valid request from a law enforcement agency.
• Analytics Services: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand usage patterns and improve the platform.

All third parties working with iTrust88 are required to comply with strict data protection standards and may only use shared data for the specific authorised purposes.

Platform iTrust88 uses cookies and similar tracking technologies to enhance your experience and ensure the platform's core functions operate correctly.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preference memory. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform – pages visited, time spent, and any errors encountered. All such information is collected anonymously.
• Functional Cookies: Allowing the platform to remember your preferences such as language, favourite game sets, and display settings.
• Analytics Cookies: Helps us understand how members use the platform iTrust88 so that we can continue to improve our services.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform iTrust88.

In operating the platform iTrust88, your personal data may be transferred to and stored on servers located outside Malaysia. This is a common technical requirement for online platforms operating at scale.

When such a data transfer occurs, iTrust88 to ensure that:

• The destination country or region maintains a level of data protection equivalent to or higher than that of Malaysia.
• Appropriate data transfer agreements are in place with authorised cloud storage and server providers.
• Your data is encrypted throughout the transfer and storage process.

We will not transfer your data to any country that does not meet the data protection standards we have set.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member iTrust88 have the following rights regarding your personal data:

iTrust88 strictly prohibits the use of the platform by individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect personal data from those below the stipulated age limit.

Should we discover that we have collected personal data from underage individuals, the account in question will be closed immediately and all related data will be permanently deleted from our systems.

Platform iTrust88 may contain links to third-party websites in certain contexts. Please note that our Privacy Policy applies only to the website and services of iTrust88 only.

We are not responsible for the privacy practices or content of any third-party websites you may access through those links. We encourage you to read the privacy policy of every website you visit before providing any personal information to them.

By registering an account at iTrust88, you agree to receive important account-related communications such as transaction confirmations, security notices, and policy updates.

For marketing communications (including bonus offers, casino promotions, football promotions, and e-sports), we will obtain your separate consent. You may opt out of marketing communications at any time via:

• Click the "Unsubscribe" link in any promotional email you receive.
• Updating your communication preferences in your account settings iTrust88 you.
• Contacting our support team via live chat or email.

Opting out of marketing communications will not affect your receipt of essential account-related communications, which you cannot opt out of.

iTrust88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or relevant technological developments.

When there are material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice within the platform iTrust88 at your next login.
• Sending email notifications to all registered members for significant amendments.

Continued use of the platform iTrust88 after the amendments are published will be deemed as your acceptance of the updated Privacy Policy. The latest version of this Privacy Policy is always available on this page.

If you have any questions, concerns, or complaints regarding how iTrust88 handles your personal data, you may reach our Data Protection Officer (DPO) via:

• Email: privacy@itrust88.click
• General Support: support@itrust88.click
• Live Chat: Available 24/7 via the chat icon on the platform iTrust88

We are committed to addressing every privacy-related query and complaint seriously and within a reasonable timeframe – typically within 7–14 working days of the date of receipt.